We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that a free replacement is not offered in these cases:
- Lost orders with an incorrect delivery address
- Change of mind, for example: size/color
- Garments with a minor size deviation from the size guide measurements (below 1")
You must provide photo of the issue.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return, you can click the link in the Delivery
Confirmation Email or contact us at support@fanvendor.com.
You can always contact us for any return question at support@fanvendor.com.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fanvendor.com.
